---------------------------------------------------------------------------- FlagShip SUPPORT REQUEST (and SUGGESTIONs) My ref.no.: ---------------------------------------------------------------------------- Licensee (Note 1, name, company) ...: address ..........: e-mail address ...........................: Purchase Date (Note 1) ..................: FlagShip ser.No. (Note 2, e.g. abcd...98765): FlagShip Release (Note 2, e.g. 4.32.1234)...: License-Users (Note 2, e.g. Demo|unlim|4): Oper.System used (Note 3, e.g. SCO 3.2.42)..: Hardware used (Note 3, e.g. 486DX50,16MB): Environment used (console,terminal,X,ODTetc): TERM environment (Note 4, e.g. FSansi) .....: ---------------------------------------------------------------------------- Note 1: Data according to the Registration Card. If not registered yet, fill in the registration and attach it. The registr. form is available a) on your computer in /usr/FSsrc/REGCARD, or b) in the manual, or c) via ftp://ftp.fship.com/pub/multisoft/support/regcard.txt, or d) on CompuServe in GO FLAGSHIP, Lib16, file REGCARD.DOC Note 2: If possible, execute 'a.out -FSversion [your-parameters]' and press ^S to watch the output or redirect stdout + stderr to file. If the executable is not available, forward data from the distribution media (e.g. floppies) and the activation card. Note 3: forward the full OS release, check e.g. with #uname -a, and details about your Hardware (computer, model, RAM, terminal type and model, emulator etc.) Note 4: check it with e.g. #env or #echo $TERM $TERMINFO Our support is FREE for registered users within the initial period of SIX months (thereafter, an inexpensive support contract is available). The support department will QUICKLY respond, usually within 24 hours. ---------------------------------------------------------------------------- Check your request(s): ( ) FlagShip installation ( ) FS precompiler (phase 1) ( ) FS compiler (phase 2) ( ) cc compiler error ( ) linker error ( ) execution of the applic, input/output, terminfo (specify TERM and HW) ( ) Unix system, tuning etc. ( ) FS language, OOP, APIs, RDDs ( ) FS library, std.function ( ) FS compatibility to ( )Clipper___, ( ) VO___, ( )Fox___, ( )dBase___ ( ) FS manual, docu ( ) other Please describe your problem, question or suggestion: Did you check the FlagShip manual? ( )yes, sections (e.g.REL.2,LNG.2.3,FUN): Include a small, COMPILABLE and TESTED program example (up to approx. 100 lines), if applicable: - Compile the example with options: - Execute the example with options: - To re-produce the problem the following command or key sequence is required: - If required, additional data (.dbf, .dbt, .mem etc.) are included in the file (Note 5) : ( ) put into the dir ftp://fship.com/pub/multisoft/incoming - named: ( ) e-mailed (binary) - named: ( ) mailed on floppy (3.5" tar format) ( ) mailed on floppy (3.5" DOS format) ( ) mailed on QIC or DAT tape, tar format ---------------------------------------------------------------------------- Note 5: For binary files, use tar + gzip (.tgz) or tar + compress (.taz) or Lharc (.lzh) or Pkzip (.zip) format, or simle tar for floppies and tape. Specify the file name and forward it (using bin protocol) to: FTP, PUT into dir: ftp://ftp.fship.com/pub/multisoft/incoming or use MIME binary attachment for your e-mail Forward this form (preferred by e-mail to Internet) address below: ------------------------------- ~| |) ---------------------------------- multisoft Datentechnik GmbH ~~|) |)) Telephone : (+49-89) 641-7904 POBox 312 |)) |))) Fax : (+49-89) 641-2974 82027 Gruenwald/Munich ========/ Internet : support@fship.com Germany \ / ------------------------------- ~~~~~~~~~~ --------------------------------- .